AMC quotation preparation helps streamlining the process of sending through email and follow up reminders till closure/hold/lost. You may automate the AMC quotation for existing contract to reduce human dependance and manual record keeping.

Create AMC quotations and email to customer. Follow up to closure. Automated enquiries for expiring contracts.

Directly create invoices from quotation approved without re entering data.This will reduce the data entry for operators and understand quote to closure statistics.

Prepare invoices by picking-up finalised quotations or performa invoice.

Customers may sign a multi year contract for the cost benefit but need annual invoicing for financial and statutory purpose. Periodic invoices feature allows to fulfill that need.Invoices can be generated for any required period monthly/quarterly/half annual/annually or other.One more feature to delight customer experience.

Periodic invoices are raised for in a contract term of a year or more.

Managing customer complaints in a timely manner and resolving it to their satisfaction is the cornerstone for all successful businesses. System is designed to handle this process in step by step manner keeping all stakeholders like customer,service provider and engineers informed. Recording of details help track call closure and engineer performance.

Create Service Calls, Assign to engineers, Send SMS alerts to customers and engineers. Track call closure and engineer performance.

Customer feels privileged when their call is received with personalised greeting and complete details of their machines and service records. We have designed system which enables this while receiving call on helpdesk phone.

Complaint call landing on the helpdesk phone line fetches contract & service records of the caller (client).

Customer doesn’t look at time to lodge a complaint. If a customer calls after office hours their call is registered as complaint and an sms is sent for confirmation.

Telephone calls received from known numbers after office hours are registered as complaints & a text message is sent to the caller.

Well maintained machines means more comfort for customers and less complaints for service providers. PMS (Preventive maintenance service) is an important facet for achieving this. System will create automatic PMS call for warranty and AMC as per contract. Also suggest if the call is a regular service or a BDS. This ensures PMS calls are completed as scheduled. One more feature for customer delight.

Automatically create PMS calls for warranty and AMC. Manage multiple equipments in a single PM call. Ensure on-time completion of PMS Calls.

Field service engineers called so for a reason, they need not make or recieve calls from office for next service calls. Mobile app module of system assigns a call and customer address via sms. It saves service provider redundant communication and travel cost of a personnel. Better service to customers and more profit for service provider.

Engineers can view assigned service calls through mobile app. Send push notifications for new call assignment. Get driving directions to customer's address.

Mobile app powers engineer to generate service report on mobile, get signatures from customers and email the same to customers. No paper processing. Little steps for green earth and greener profits.

Create Service Reports through mobile app. Get signature from customer through app. Email service reports to customer through app. Eliminate paper based processing.

If a customer is under non comprehensive contract and spare parts are used during servicing/repairs, an invoice is prepared and tracked.

Spare parts used in repairs are billed whether the AMC is comprehensive.