Terms and Conditions

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  • Prices are exclusive of taxes. Please add all applicable taxes.
  • Purchase order & Payments in the name of "Inventeam Solutions Pvt. Ltd".
  • Inventeam Solutions Pvt. Ltd., henceforth referred as ISPL
  • Paying ISPL, means that all the terms mentioned here & in the proposal are accepted by the client.
  • Software (SaaS, Customised & off the shelf) are provided on "as is where is” condition; in case the client needs any changes; customization charges will apply.
  • Application will be hosted on a 3rd party servers managed by ISPL unless otherwise stated.
  • SPOC (single point of contact) from client side for handling implementation & support requests.
  • If the application and or the database has to be moved to another hosting space for any reason; Rs.5,000/- will be charged towards setup & re-configuration.
  • There will be no refunds once the application setup process is initiated.
  • Implementation includes 30 hours of intensive online guidance under the “Hyper Care Support” program, wherein a dedicated ISPL team member is exclusively assigned for one week (5 hours per day). During this period, the team member works closely with the client’s SPOC, providing step-by-step assistance and hands-on guidance for all entries made during software usage.
  • Additional training support charges
    • Online: We offer 100 support slots of 15 minutes each for Rs.10,000, valid for 12 months. Client can raise tickets for support & the number of slots used per ticket will vary based on the issue’s complexity.
    • Onsite: Rs.5,000 for a pre-scheduled 4-hour session, plus reimbursement of all out-of-pocket expenses.
  • Support & maintenance will be terminated if any invoice is not paid in full in 15 days from the date of submission.
  • In case of delayed payments, ISPL reserves the right to discontinue services without prior notice. ISPL shall not be liable for any loss or damage arising from such discontinuation. Services will be restored upon receipt of outstanding dues, along with a late payment charge of 20% of the total billing amount.
  • The charges do not include any cost of hardware, operating system, source code, intellectual property rights, third party DLLs, API’s, database, or data entry etc.
  • User Acceptance Testing (UAT) period starts when the login credentials are shared.
  • Maximum time for completion of the UAT (User Acceptance Testing) would be 15 working days from date of release of the software for UAT. ISPL will not be held responsible if the client fails to test the software in this period. In such cases ISPL reserves the right to continue or decline the services without refund of payment already accepted.
  • Maintenance period / Subscription starts on completion of UAT period.
  • ISPL is not responsible for virus, worm or malware attacks. In case of server failure, our responsibility is limited to restoring the data (provided by the client) in 24 working hours. Regular data backup facility is available as subscription from ISPL; we recommend the client to sign-up for the same.
  • Quotation Validity is 15 working days from the date of proposal.
  • Quoted prices are for one legal entity.
  • Any additional services or management charges not specified in the proposal or pricing will be billed separately, based on feasibility and the defined scope of work.
  • All prices quoted are based on the complete scope outlined in the proposal. Any changes to web server, quantities or configurations will require a revised quotation.
  • Renewal of the maintenance contract / Domain / web space / email service is the responsibility of the client; however, the same is at the sole discretion of ISPL.
  • In the event of any dispute or difference arising out of or in connection with this quotation, sale, or the provision of services, the same shall be referred to the sole arbitrator appointed by ISPL & the arbitration proceedings shall be conducted in Mumbai, in accordance with the provisions of the Arbitration & Conciliation Act, 1996, as amended from time to time. The language of arbitration shall be English. The decision of the arbitrator shall be final & binding on both parties. The entire cost of arbitration, including the fees of the arbitrator & related expenses, shall be borne solely by the Client.
  • Under no circumstances shall ISPL be liable for any indirect, incidental, consequential, or special damages arising from or in connection with the services provided. Any claim for damages, if admitted, shall not exceed the total amount paid by the Client towards the services (excluding taxes).
  • Terms & Conditions are subject to change without prior notice.
  • Maintenance Contract Service Level Agreement (SLA) on TAT (Turnaround Time)

    SLA I

    • Attend complaints in four working hours
    • Complaint registration over phone / email
    • Resolution of complaint using remote login with guidance on phone

    SLA II

    • Attend complaints in one working day
    • Complaint registration over phone / email
    • Resolution of complaint using remote login

    SLA III

    • Attend complaints in two working days
    • Complaint registration through email
    • Resolution of complaint using remote login

  Additional Terms & Conditions for SaaS Services

  • One-time Implementation Charges: 100% advance.
  • A single upfront payment for the entire year will qualify for a 50% reduction in the One-time Implementation Charges.
  • Introductory offer valid till 30th May 2026. Get one Technician & Helper App free with the purchase of one Technician & Helper App. At the time of renewal, the complimentary apps will need to be subscribed to separately.
  • Monthly subscription: 100% advance at the beginning of the period. We would greatly appreciate it if the client could allow quarterly billing, as it would make administration easier.
  • Subscription charges are valid for 3 years with a 3% increase per year.
  • Payment is required at least one working day before the start of each month / quarter.
  • Month / Quarter is aligned with the financial year; hence, one of the invoices may include either additional or fewer days to maintain alignment.
  • Subsequent invoices, in proforma format, will be sent before the start of each month / quarter for early processing.
  • The software will cease to function on the fourth day following the subscription expiry. Reactivation of the software will be processed upon payment of the subscription fees along with reactivation charges equivalent to 25% of the monthly subscription fee. The reactivation process will take one working day after the receipt of the payment.

All the above Terms & Conditions are applicable, unless stated otherwise in the quotation.